TERMS OF USE

Agreement

This Agreement applies to your purchases of Product(s) from the Website or any social/ marketing shop of Green Cotton Sdn Bhd. The parties to this Agreement are: (1) the person who makes the purchase, referred to throughout the Agreement as “you” or “your”, and (2) our company, Green Cotton Sdn Bhd, whose registered address is C-3-43, IOI Boulevard, Jalan Kenari 5, Bandar Puchong Jaya, 47170 Selangor, Malaysia is referred to in this Agreement as the “Company”, “we”, and “us”.

We may make changes to the terms and conditions of this Agreement, but the latest version will always appear on this page. Any changes to this Agreement will apply to all new orders placed after the change is published on the Website. You should check this Agreement before each order you place, in case it has changed since your last visit.

Ordering

Orders of Product(s) are subject to availability. Each product uploaded on the website or social markets are duly checked for the stock. In case the stock is out of order we will notify you in 3 days and will reimburse the amount paid.

We try to ensure that product details displayed on the Website are correct and up-to-date. However, any error or omission in any information on the Website, or in any other communication or document issued by us, may be corrected without any liability on our part. You will then be given the option of re-confirming your order at the correct price or cancelling your order.

Images of products on the Website are intended as a guide and the actual product may differ slightly in some respects. All weights and dimensions given are approximate.

Before clicking the ‘Confirm Order’ button, you should check that your order summary is correct. You should print or retain your email confirmation in case you need to contact us about your order.

Payment

Unless otherwise stated, all prices shown on the Website are exclusive of SST (Sales Service Tax). The prices shown do not include the delivery fee, which will be added to your total order price.

Orders must be paid by credit or debit card, all payments sent electronically are securely transmitted.  If we cannot accept your order for any reason- we will notify you and process a full refund within seven days.

Please be informed that payment less than 1000 RM has to be paid in full before the proceeding of the order.

Delivery

We follow the standard delivery charges for East Malaysia and West Malaysia. You will be informed and provided with tracking number once your order is ready to ship.

West Malaysia & Pen Malaysia:

For West & Pen Malaysia, order can be received in 2 to 5 working days.

East Malaysia:

For East Malaysia, order can be received in 3 to 7 working days.

We will endeavour to deliver the Product(s) as soon as possible after confirmation of your order. However, we cannot accept responsibility for loss or damage caused by any delay in delivering the Product(s). We will try to keep you informed in the event of any delay.

Delivery will be made to the address specified by you when ordering. As soon as the Product(s) are delivered to you, you become the owner of those Product(s) and the risk will pass to you. This means that you will be liable for any subsequent damage, loss or destruction to the Product(s).During busy periods delivery times may be longer than usual.

Please note that we are unable to influence the delivery of any parcels once they have left our warehouse. Please ensure you have entered the correct delivery details prior to confirming your order. If we are unable to deliver due to wrong information being input at the order stage you will still be charged for all original and additional redelivery costs.

If your order has been lost or was unable to be delivered to you please contact us after 5 days. Please note that we will try our best to resolve this issue but we may refund your order after a second failed delivery attempt excluding delivery charges.

If we have been unable to deliver your parcel and it is returned to our warehouse we will contact you regarding a refund. If we do not receive instructions from you within 2 weeks we will automatically refund your order.

Returns

We want you to be completely happy with your purchase. If, however, you would like to return an item (IF WITHOUT EMBELLISHMENT) please do so within 7 days. To arrange a refund please contact our shop first by calling at this number 03-80767302

Customers are responsible for all returns costs. Items must be in original condition and returned with the original sales receipt. Please note, refunds can only be made to the original card used to make the order.

Lost or Damaged Goods

We must be notified in writing within 3 days of receipt of goods about all damaged goods or shortages. Any notification later than this will result in a void claim.