Green Cotton Exchange & Refund Policy 

Thank you for shopping at Green Cotton

If you are NOT entirely satisfied with your purchase we are here to facilitate.

Shipping/ Delivery

  • You will be notified once your order is ready to ship through email with tracking number. You can also check your shipment status in my account page.
  • For West Malaysia: you can receive your order within 7 days.
  • For East Malaysia: you can receive your order within 14 days.


  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item must be in original packaging.
  • Item needs to have receipt or proof of purchase.
  • It is advisable that you return an item within 3 working days from the date you received.

Please Note:

  • You will be responsible for paying your own shipping costs for returning  your item.
  • Shipping cost is non-refundable.
  • Please be ensure once your exchanged item is ready to ship we will inform you for the shipping cost.


  • Once we have received the item we will inspect it and will notify about it.
  • We will immediately notify on the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your account.

Contact us

Green Cotton Sdn Bhd
(Reg. No 1023761-T)

7G, Jalan Op 1/1, bandar Puchong Jaya, 47160 Puchong- Selangor, Malaysia

[email protected]