Green Cotton Exchange & Refund Policy
Thank you for shopping at Green Cotton
If you are NOT entirely satisfied with your purchase we are here to facilitate.
- You will be notified once your order is ready to ship through email with tracking number. You can also check your shipment status in my account page.
- For West Malaysia: you can receive your order within 7 days.
- For East Malaysia: you can receive your order within 14 days.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in original packaging.
- Item needs to have receipt or proof of purchase.
- It is advisable that you return an item within 3 working days from the date you received.
- You will be responsible for paying your own shipping costs for returning your item.
- Shipping cost is non-refundable.
- Please be ensure once your exchanged item is ready to ship we will inform you for the shipping cost.
- Once we have received the item we will inspect it and will notify about it.
- We will immediately notify on the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your account.